








Q1: Are you a factory or trading company?
A: We are a distinguished manufacturer, renowned for our exceptional craftsmanship in creating high-quality snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities exemplify our unwavering commitment to superior quality and innovative leadership, setting us apart as industry pioneers.
Q2: How does your factory manage quality control?
A: Our factory features an outstanding quality management system led by a team of highly skilled QC professionals, ensuring every product meets the pinnacle of excellence. By collaborating with prestigious brands such as Walmart, Target, Fila, and Costco, we consistently uphold our dedication to surpassing industry standards.
Q3: Are you capable of handling small orders?
A: Certainly! We excel in managing small orders via our extensive inventory of sought-after models, guaranteeing prompt and efficient service. We enthusiastically welcome custom small orders, with an additional adjustment machine fee to ensure your precise specifications are achieved.
Q4: Do you offer discounts?
A: Committed to fostering successful partnerships, we extend appealing discounts on initial orders. Our strategic pricing model ensures that larger orders enjoy even more favorable pricing. For any pricing-related inquiries, please contact us for personalized guidance.
Benefit from dynamic pricing that scales with your order size. For any pricing inquiries or additional support, our dedicated team is poised to deliver personalized assistance.
Q5: What is your sample policy?
A: We are delighted to provide free samples, with customers covering the freight costs. Our custom samples are meticulously crafted within 3-7 days. Moreover, any associated fees can be credited against future production expenses for a seamless experience.
Q6: What is the expected delivery time?
A: For in-stock items, anticipate delivery within 3-7 days. Custom styles are expertly dispatched within 7-12 days, ensuring your orders are executed promptly and in line with your timeline.
Q7: How can an order be placed?
A: Choose your preferred item, confirm the quantity, and furnish the required shipping details. We will prepare a quote and issue a proforma invoice or online order. Once payment is confirmed, we guarantee swift processing of your order.
Q8: What are the available payment methods?
A: We provide an extensive range of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, offering flexible solutions tailored to your financial needs.
