








Q1: Are you a factory or trading company?
A: We proudly stand as a distinguished manufacturer, renowned for our exceptional craftsmanship in producing premium products such as snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities reflect our unwavering dedication to unparalleled quality and innovative prowess, setting us apart as leaders in the industry.
Q2: How does your factory manage quality control?
A: Our factory is equipped with an exceptional quality management system, backed by a highly proficient QC team that ensures every product meets the pinnacle of excellence. Our collaborations with prestigious brands like Walmart, Target, Fila, and Costco showcase our steadfast commitment to maintaining industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We are adept at managing small orders efficiently with our ready inventory of popular models for prompt fulfillment. We warmly welcome custom small orders, with an additional adjustment machine fee ensuring your unique specifications are impeccably met.
Q4: Do you offer discounts?
A: In our pursuit of building successful partnerships, we offer compelling discounts on initial orders. Our strategic pricing model ensures sizable orders enjoy even more competitive rates. For any pricing inquiries, please contact us for personalized assistance.
Enjoy a dynamic pricing structure that adjusts with your order size. For any pricing inquiries or further assistance, our team is ready to provide bespoke support.
Q5: What is your sample policy?
A: We are delighted to offer complimentary samples, with customers covering the freight costs. Our custom samples are meticulously crafted within 3-7 days. Furthermore, any applicable fees can be credited toward future production costs, ensuring a seamless and satisfying experience.
Q6: What is the expected delivery time?
A: For in-stock items, anticipate delivery within 3-7 days. Custom styles are expertly delivered within 7-12 days, ensuring swift and timely management of your orders to meet your schedule.
Q7: How can an order be placed?
A: Choose your desired product, confirm the quantity, and provide the necessary shipping details. We will furnish you with a quote and issue a proforma invoice or online order. Once payment is confirmed, we ensure your order is processed without delay.
Q8: What are the available payment methods?
A: We offer a broad array of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, ensuring flexible solutions tailored perfectly to your preferences.
