








Q1: Are you a factory or trading company?
A: We are a distinguished manufacturer, celebrated for our outstanding craftsmanship in producing premium snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our cutting-edge production facilities are a testament to our relentless pursuit of quality and pioneering innovation, distinguishing us as industry leaders.
Q2: How does your factory manage quality control?
A: Our factory boasts an exceptional quality management system, supported by a highly skilled QC team. We ensure every product achieves the pinnacle of excellence. Collaborating with prestigious global brands like Walmart, Target, Fila, and Costco, we consistently uphold our dedication to setting industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We adeptly manage small orders through our well-stocked inventory of popular models, ensuring swift and efficient fulfillment. We eagerly welcome custom small orders, with a nominal adjustment machine fee to perfectly align with your unique specifications.
Q4: Do you offer discounts?
A: As a testament to our commitment to nurturing prosperous partnerships, we extend attractive discounts on initial orders. Our strategic pricing model ensures that larger orders gain even more competitive rates. For any pricing queries, please reach out to us for personalized assistance.
Enjoy dynamic pricing that scales with your order size. For any pricing inquiries or further assistance, our team is ready to provide tailored support.
Q5: What is your sample policy?
A: We are pleased to offer complimentary samples, with customers covering freight costs. Our custom samples are crafted with precision within 3-7 days. Additionally, any applicable fees can be credited against future production costs, ensuring a seamless experience for you.
Q6: What is the expected delivery time?
A: For in-stock items, expect a swift delivery within 3-7 days. Custom styles are expertly crafted and delivered within 7-12 days, ensuring your orders are managed promptly according to your timeline.
Q7: How can an order be placed?
A: Select your desired item, verify the quantity, and provide the necessary shipping details. We will promptly furnish a quote and issue a proforma invoice or online order. Upon payment confirmation, we ensure your order is processed without delay.
Q8: What are the available payment methods?
A: We offer a broad array of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions perfectly tailored to your needs.
