








Q1: Are you a factory or trading company?
A: We are a distinguished manufacturer renowned for our exceptional craftsmanship in crafting top-tier snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities exemplify our unwavering dedication to quality and pioneering innovation, firmly establishing us as industry leaders.
Q2: How does your factory manage quality control?
A: Our factory is equipped with an exemplary quality management system, bolstered by a team of highly skilled quality control professionals. This ensures that every product meets the pinnacle of excellence. By collaborating with esteemed brands such as Walmart, Target, Fila, and Costco, we consistently uphold our commitment to delivering industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We effectively manage small orders through our well-stocked inventory of popular models, ensuring swift and efficient fulfillment. We welcome custom small orders, applying a nominal adjustment machine fee to guarantee that your precise requirements are meticulously met.
Q4: Do you offer discounts?
A: In our pursuit of nurturing successful partnerships, we provide enticing discounts on initial orders. Our strategic pricing structure ensures that larger orders benefit from even more competitive rates. For any pricing inquiries, please contact us for personalized assistance.
Experience dynamic pricing that scales with your order size. For any pricing inquiries or further assistance, our dedicated team is ready to provide tailored support.
Q5: What is your sample policy?
A: We are delighted to offer complimentary samples, with customers responsible for the freight costs. Our custom samples are meticulously crafted within 3-7 days. Additionally, any applicable fees can be credited against future production costs, ensuring a seamless experience.
Q6: What is the expected delivery time?
A: For items in stock, anticipate delivery within 3-7 days. Custom styles are delivered with expertise within 7-12 days, ensuring your orders are managed swiftly and in alignment with your timeline.
Q7: How can an order be placed?
A: Choose your desired item, confirm the quantity, and provide the necessary shipping details. We will supply a quote and issue a proforma invoice or online order. Upon payment confirmation, we ensure your order is processed promptly.
Q8: What are the available payment methods?
A: We offer an extensive range of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions tailored to your needs.
