Q1: Are you a factory or trading company?
A: We proudly stand as a distinguished manufacturer, focusing on the expert crafting of a diverse range of exceptional items. Our offerings include a stunning selection of snap hooks, key rings, ball chains, and exquisite jewelry findings. Adding to our repertoire, we also present our exclusive line of premium production carabiners under our prestigious brand, a testament to our unmatched craftsmanship and attention to detail.
Q2: How does your factory control quality?
A: Our factory's reputation for impeccable quality management is fortified by our team of highly skilled quality control experts. This unwavering commitment to excellence has earned us the trust of esteemed global brands such as Walmart, Target, Fila, and Costco. Our dedication to maintaining the highest standards ensures unparalleled quality and meticulous production processes.
Q3: Can you handle small orders?
A: Absolutely! We are committed to supporting your business by maintaining an inventory of popular models, which allows us to fulfill small orders with ease and efficiency. Additionally, we accommodate small custom orders with a minimal machine adjustment fee, providing flexibility and convenience tailored to your unique requirements.
Q4: Can you give me a discount?
A: We deeply value building lasting partnerships, which is why we offer attractive discounts on initial orders to cultivate strong relationships. Our pricing strategy is crafted to ensure that larger orders benefit from significantly reduced rates, providing exceptional value and mutual growth opportunities.
Please feel free to reach out with any pricing inquiries. We are dedicated to providing tailored solutions that align perfectly with your business aspirations, ensuring that your needs are met with precision and care.
Q5: What is your sample policy?
A: We are delighted to offer complimentary samples for your consideration, with the freight charges being your responsibility. For customized samples, a lead time of 3-7 days is required, and the cost is deductible from the eventual production expense, ensuring a seamless and cost-effective experience tailored to your needs.
Q6: What about the delivery time?
A: For stock items, anticipate delivery within an efficient timeframe of 3-7 days. When it comes to customized styles, expect delivery within 7-12 days. We consistently uphold the highest standards of precision and quality craftsmanship to meet your exact specifications and ensure your satisfaction.
Q7: How to place an order?
A: Placing an order with us is a seamless and straightforward process. Simply select your desired item, specify the quantity, confirm the details, and receive an unbeatable price quote. Provide your shipping address, and we will promptly prepare a proforma invoice or an online order, ensuring a smooth payment and processing experience.
Q8: How to pay?
A: For your utmost convenience, we offer a comprehensive selection of payment options. Choose from Online Payment, PayPal, Wire Transfer, L/C, D/A, D/P, T/T, and Western Union. Our aim is to ensure a hassle-free and flexible transaction process that is tailored to your preferences.