








Q1: Are you a factory or trading company?
A: We are a distinguished manufacturer, renowned for our exceptional craftsmanship in creating top-tier snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities reflect our unwavering commitment to quality and groundbreaking innovation, positioning us as leaders in the industry.
Q2: How does your factory manage quality control?
A: Our factory is equipped with a remarkable quality management system, supported by a highly skilled QC team to ensure our products meet the apex of excellence. Partnering with illustrious brands like Walmart, Target, Fila, and Costco, we consistently illustrate our commitment to industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We adeptly manage small orders from our stocked inventory of popular models, allowing for prompt and efficient fulfillment. We warmly welcome custom small orders, with an additional adjustment machine fee ensuring your specifications are precisely achieved.
Q4: Do you offer discounts?
A: As part of our dedication to building successful partnerships, we provide enticing discounts on initial orders. Our strategic pricing model ensures larger orders enjoy even more competitive rates. For any pricing inquiries, please contact us for personalized support.
Experience dynamic pricing that scales with order size. For any pricing questions or further support, our team is prepared to offer tailored assistance.
Q5: What is your sample policy?
A: We gladly offer free samples, with customers covering freight costs. Our custom samples are meticulously crafted within 3-7 days. Furthermore, any applicable fees can be credited against future production costs for a seamless process.
Q6: What is the expected delivery time?
A: For items in stock, expect delivery within 3-7 days. Custom styles are expertly delivered within 7-12 days, ensuring your orders are handled swiftly to your desired timeline.
Q7: How can an order be placed?
A: Choose your desired item, confirm the quantity, and provide the necessary shipping details. We will provide a quote and issue a proforma invoice or online order. Upon payment confirmation, we guarantee your order will be processed promptly.
Q8: What are the available payment methods?
A: We offer a comprehensive range of convenient payment methods, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions that cater to your needs.
