








Q1: Are you a factory or trading company?
A: We are a prestigious manufacturer, renowned for our exceptional craftsmanship and production prowess in premium snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art facilities testify to our unwavering commitment to quality and innovative excellence, positioning us as luminaries in the industry.
Q2: How does your factory manage quality control?
A: With an unparalleled quality management system reinforced by our seasoned QC team, our factory ensures that every product meets the pinnacle of excellence. Our collaborations with esteemed brands like Walmart, Target, Fila, and Costco are a testament to our uncompromising dedication to industry-leading standards.
Q3: Are you capable of handling small orders?
A: Indeed, we are adept at managing small orders with efficiency through our extensive inventory of popular models, ensuring rapid and smooth fulfillment. We warmly welcome custom small orders, supported by a nominal adjustment machine fee tailored precisely to your specifications.
Q4: Do you offer discounts?
A: In our commitment to fostering prosperous partnerships, we provide enticing discounts on initial orders. Our strategic pricing framework ensures that larger orders enjoy even more advantageous rates. For any pricing concerns, we invite you to contact us for personalized guidance.
Enjoy dynamic pricing tiers that adjust with your order volume. For any pricing inquiries or further assistance, our dedicated team is ready to offer customized support.
Q5: What is your sample policy?
A: We delight in offering complimentary samples, with customers covering freight costs. Our bespoke samples are meticulously crafted within 3-7 days. Additionally, any applicable fees can be credited towards future production expenses, ensuring a seamless experience.
Q6: What is the expected delivery time?
A: For stock items, anticipate delivery within 3-7 days. Custom styles are delivered with expert precision within 7-12 days, ensuring your orders are handled swiftly and in alignment with your schedule.
Q7: How can an order be placed?
A: Simply choose your desired item, confirm the quantity, and provide the necessary shipping information. We will prepare a quote and issue a proforma invoice or online order. With payment confirmation, rest assured your order will be processed promptly and efficiently.
Q8: What are the available payment methods?
A: We offer a comprehensive suite of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing versatile solutions tailored to your preferences.
