








Q1: Are you a factory or trading company?
A: Indeed, we are a prestigious manufacturer, widely recognized for our exemplary craftsmanship in crafting top-tier snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities showcase our unwavering commitment to quality and groundbreaking innovation, making us leaders in the industry.
Q2: How does your factory manage quality control?
A: Our factory is equipped with a superior quality management system and a highly proficient QC team, guaranteeing that our products consistently meet the pinnacle of excellence. With collaborations with esteemed brands like Walmart, Target, Fila, and Costco, we continually affirm our dedication to industry-leading standards.
Q3: Are you capable of handling small orders?
A: Certainly! We expertly manage small orders with our well-stocked inventory of popular models, ensuring prompt and efficient service. We enthusiastically welcome custom small orders, with an additional adjustment machine fee to ensure your precise specifications are met with perfection.
Q4: Do you offer discounts?
A: Committed to nurturing successful partnerships, we provide enticing discounts on initial orders. Our strategic pricing structure allows larger orders to enjoy even more favorable rates. For any pricing inquiries, feel free to contact us for bespoke assistance.
Take advantage of dynamic pricing that adapts to your order size. For any pricing queries or further assistance, our team is readily available to deliver personalized support.
Q5: What is your sample policy?
A: We gladly offer complimentary samples, with customers responsible for covering freight costs. Our custom samples are meticulously crafted within 3-7 days. Any applicable fees can be credited against future production costs, providing a seamless experience.
Q6: What is the expected delivery time?
A: For items in stock, anticipate delivery within 3-7 days. Custom styles are skillfully delivered within 7-12 days, ensuring swift management of your orders to meet your timeline.
Q7: How can an order be placed?
A: Select your desired item, confirm the quantity, and provide the necessary shipping details. We will prepare a quote and issue a proforma invoice or online order. Upon payment confirmation, your order is processed promptly.
Q8: What are the available payment methods?
A: We present a broad array of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, offering flexible solutions tailored to your specific needs.
