








Q1: Are you a factory or trading company?
A: We proudly stand out as a leading manufacturer, renowned for our exceptional craftsmanship in creating snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities exemplify our unwavering dedication to unparalleled quality and groundbreaking innovation, setting us apart in the industry.
Q2: How does your factory manage quality control?
A: Our factory boasts an impeccable quality management system supported by a highly skilled QC team that diligently upholds our commitment to superior standards of excellence. By collaborating with esteemed brands like Walmart, Target, Fila, and Costco, we consistently affirm our dedication to surpassing industry expectations and ensuring premium quality in every product.
Q3: Are you capable of handling small orders?
A: Absolutely! We specialize in accommodating small orders by maintaining a comprehensive inventory of popular models, ensuring quick and efficient fulfillment. Our enthusiastic approach to custom small orders, including the possibility of an additional adjustment machine fee, guarantees that we can precisely tailor our offerings to meet your specific needs.
Q4: Do you offer discounts?
A: In our endeavor to foster successful partnerships, we offer enticing discounts on initial orders. Our competitive pricing strategy ensures larger orders enjoy even more favorable rates. Should you have any pricing-related queries, feel free to contact us for bespoke assistance.
Experience competitive pricing that scales with your order size. For any pricing inquiries or assistance, reach out to us for dedicated and personalized support.
Q5: What is your sample policy?
A: We are delighted to provide complimentary samples, with customers covering freight costs. Custom samples are meticulously crafted within 3-7 days, and any applicable fees may be deducted from future production costs, ensuring a hassle-free experience.
Q6: What is the expected delivery time?
A: For stocked items, anticipate delivery within 3-7 days. Custom styles are delivered swiftly within 7-12 days, ensuring your orders are completed efficiently and aligned with your schedule.
Q7: How can an order be placed?
A: Placing an order is as simple as selecting your preferred item, confirming the quantity, and providing the necessary shipping information. We will then present a quote and proceed with a proforma invoice or online order. Upon payment confirmation, we ensure your order is processed with the utmost priority and efficiency.
Q8: What are the available payment methods?
A: We present a diverse array of convenient payment options, including online payment, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, offering flexible solutions to cater to your specific requirements.
