








Q1: Are you a factory or trading company?
A: We are a highly regarded manufacturer, celebrated for our unparalleled craftsmanship in producing premium-quality snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our cutting-edge production facilities demonstrate our unwavering commitment to quality and innovative excellence, distinguishing us as industry pioneers.
Q2: How does your factory manage quality control?
A: Our factory boasts an exemplary quality management system, spearheaded by an expert QC team, ensuring that each product adheres to top-tier standards of excellence. Collaborating with prestigious brands such as Walmart, Target, Fila, and Costco, we consistently showcase our dedication to maintaining industry-leading benchmarks.
Q3: Are you capable of handling small orders?
A: Absolutely! We effectively handle small orders with our extensive inventory of popular models, guaranteeing prompt and efficient service. We eagerly accept custom small orders, with a nominal adjustment machine fee to fulfill your exact specifications.
Q4: Do you offer discounts?
A: To cultivate flourishing partnerships, we offer attractive discounts on initial orders. Our strategic pricing model ensures that larger orders benefit from even more competitive rates. For any pricing inquiries, please reach out for personalized assistance tailored to your needs.
Experience dynamic pricing that scales with your order size. For any pricing questions or further assistance, our team is ready to provide tailored support.
Q5: What is your sample policy?
A: We are thrilled to offer free samples, with customers covering the shipping costs. Our custom samples are skillfully crafted within 3-7 days. Additionally, any applicable fees can be credited against future production costs for a smooth and seamless process.
Q6: What is the expected delivery time?
A: For items in stock, expect delivery within 3-7 days. Custom designs are expertly delivered within 7-12 days, ensuring your orders are fulfilled swiftly and in alignment with your schedule.
Q7: How can an order be placed?
A: Select your desired item, confirm the quantity, and provide the necessary shipping information. We will offer a quote and issue a proforma invoice or online order. Once payment is confirmed, we guarantee your order is processed promptly.
Q8: What are the available payment methods?
A: We offer a comprehensive range of payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions tailored to your convenience.
