








Q1: Are you a factory or a trading company?
A: We are a renowned manufacturer, acclaimed for our exceptional craftsmanship in the creation of high-quality snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities embody our unwavering commitment to quality and groundbreaking innovation, setting us apart as industry leaders.
Q2: How does your factory manage quality control?
A: Our factory is distinguished by an extraordinary quality management system, supported by a highly skilled Quality Control team that ensures all our products consistently meet the pinnacle of excellence. By collaborating with esteemed brands like Walmart, Target, Fila, and Costco, we continually prove our dedication to leading industry standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We efficiently manage small orders through our well-stocked inventory of popular models, ensuring swift and effective fulfillment. We warmly welcome custom small orders, with an additional adjustment machine fee to ensure your specifications are impeccably met.
Q4: Do you offer discounts?
A: As part of our commitment to nurturing successful partnerships, we provide enticing discounts on initial orders. Our strategic pricing model ensures that larger orders enjoy even more competitive rates. For any pricing questions, please contact us for customized support.
Delight in dynamic pricing that scales with your order size. For any pricing inquiries or further assistance, our dedicated team is ready to deliver tailored support.
Q5: What is your sample policy?
A: We are delighted to offer free samples, with customers covering the freight costs. Our custom samples are meticulously crafted within 3-7 days. Additionally, any applicable fees can be credited against future production costs, ensuring a seamless and efficient experience.
Q6: What is the expected delivery time?
A: For items readily in stock, expect delivery within a swift 3-7 days. Custom styles are expertly delivered within 7-12 days, ensuring your orders are managed promptly and according to your timeline.
Q7: How can an order be placed?
A: Select your preferred item, confirm the quantity, and provide the necessary shipping details. We will furnish a detailed quote and issue a proforma invoice or online order. Upon payment confirmation, we guarantee your order is processed promptly and efficiently.
Q8: What are the available payment methods?
A: We offer a comprehensive array of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions perfectly tailored to meet your needs.
