








Q1: Are you a factory or trading company?
A: We proudly stand as a distinguished manufacturer, celebrated for our exceptional craftsmanship in producing premier snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our cutting-edge production facilities are a testament to our relentless pursuit of quality and innovative excellence, making us leaders in the industry.
Q2: How does your factory manage quality control?
A: Our factory boasts an exemplary quality management system, supported by a proficient QC team, ensuring that each product surpasses the highest standards of quality. By collaborating with esteemed brands like Walmart, Target, Fila, and Costco, we consistently demonstrate our unwavering commitment to maintaining industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We efficiently manage small orders through our extensive inventory of popular models, ensuring prompt and seamless fulfillment. We wholeheartedly welcome custom small orders, with a nominal adjustment machine fee to guarantee your exact specifications are achieved.
Q4: Do you offer discounts?
A: In our quest for thriving partnerships, we offer alluring discounts on initial orders. Our strategic pricing structure ensures that larger orders receive even more attractive rates. For any pricing inquiries, please reach out to us for personalized assistance.
Experience our dynamic pricing model that adapts to your order size. For any pricing queries or further assistance, our team is ready to provide tailored support.
Q5: What is your sample policy?
A: We are pleased to offer complimentary samples, with customers responsible for freight costs. Custom samples are exquisitely crafted within 3-7 days. Furthermore, any related fees can be credited toward future production costs for an effortless experience.
Q6: What is the expected delivery time?
A: For items in stock, expect delivery within 3-7 days. Custom designs are expertly delivered within 7-12 days, ensuring your orders are handled swiftly and in line with your timeline.
Q7: How can an order be placed?
A: Select your desired item, confirm the quantity, and provide the required shipping details. We will issue a quote and send a proforma invoice or online order. Once payment is confirmed, we ensure your order is processed swiftly.
Q8: What are the available payment methods?
A: We offer a comprehensive range of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions tailored to your preferences.
