








Q1: Are you a factory or trading company?
A: We are a distinguished manufacturer, celebrated for our remarkable craftsmanship in producing premium snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our cutting-edge production facilities showcase our steadfast commitment to quality and innovative prowess, establishing us as pioneers in the industry.
Q2: How does your factory manage quality control?
A: Our factory boasts an exemplary quality management system, supported by a proficient QC team, guaranteeing each product attains the zenith of excellence. Collaborating with prestigious brands like Walmart, Target, Fila, and Costco, we consistently demonstrate our dedication to upholding industry-leading standards.
Q3: Are you capable of handling small orders?
A: Absolutely! We adeptly handle small orders with our extensive inventory of popular models, ensuring prompt and efficient fulfillment. We enthusiastically welcome custom small orders, with a nominal adjustment machine fee to meet your exact specifications.
Q4: Do you offer discounts?
A: To nurture successful partnerships, we offer attractive discounts on initial orders. Our strategic pricing structure ensures that larger orders benefit from even more advantageous rates. For any pricing inquiries, please reach out to us for tailored support.
Experience adaptable pricing that scales with your order size. For any pricing questions or additional support, our team is ready to provide personalized assistance.
Q5: What is your sample policy?
A: We are pleased to provide complimentary samples, with customers responsible for freight costs. Our custom samples are carefully crafted within 3-7 days. Additionally, any applicable fees can be offset against future production costs for a seamless experience.
Q6: What is the expected delivery time?
A: For in-stock items, expect delivery within 3-7 days. Custom designs are expertly dispatched within 7-12 days, ensuring your orders are managed swiftly and according to your schedule.
Q7: How can an order be placed?
A: Select your desired item, confirm the quantity, and provide the necessary shipping details. We will issue a quote and proforma invoice or online order. Once payment is confirmed, we ensure your order is processed expeditiously.
Q8: What are the available payment methods?
A: We offer an extensive range of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, providing flexible solutions tailored to your requirements.
