








Q1: Are you a factory or trading company?
A: We are a highly regarded manufacturer, renowned for our exceptional craftsmanship in creating top-tier snap hooks, key rings, ball chains, jewelry findings, and carabiners. Our state-of-the-art production facilities exemplify our unwavering dedication to quality and pioneering innovation, setting us apart as trailblazers in the industry.
Q2: How does your factory manage quality control?
A: Our factory boasts an outstanding quality management system, supported by a skilled QC team, ensuring every product we produce meets the pinnacle of excellence. Partnering with illustrious brands such as Walmart, Target, Fila, and Costco, we consistently exhibit our commitment to maintaining industry-leading standards.
Q3: Are you capable of handling small orders?
A: Indeed! We expertly manage small orders thanks to our well-stocked inventory of popular models, ensuring swift and efficient fulfillment. We warmly welcome custom small orders, with an additional adjustment machine fee, to ensure your precise specifications are meticulously met.
Q4: Do you offer discounts?
A: In fostering successful partnerships, we provide enticing discounts on initial orders. Our strategic pricing framework ensures larger orders enjoy even more favorable rates. To address any pricing questions, please contact us for personalized support.
Experience dynamic pricing that adjusts with your order size. For any pricing inquiries or further support, our team is prepared to offer customized assistance.
Q5: What is your sample policy?
A: We are delighted to offer complimentary samples with customers covering the freight costs. Our custom samples are meticulously crafted within 3-7 days. Additionally, any applicable fees can be applied against future production costs for a seamless experience.
Q6: What is the expected delivery time?
A: For in-stock items, anticipate delivery within 3-7 days. Custom designs are expertly delivered within 7-12 days, ensuring your orders are managed rapidly and according to your schedule.
Q7: How can an order be placed?
A: Select your desired item, verify the quantity, and provide the necessary shipping details. We will promptly provide a quote and issue a proforma invoice or online order. Upon payment confirmation, we ensure your order is processed without delay.
Q8: What are the available payment methods?
A: We provide a wide array of convenient payment options, including online payments, PayPal, wire transfer, L/C, D/A, D/P, T/T, and Western Union, offering flexible solutions tailored to your needs.
